Frequently Asked Questions

Everything you need to know about bringing Orb home.

What materials are used in Orb products?

We prioritize sustainable, high-quality materials including FSC-certified wood, organic cotton, and recycled metals to ensure your home pieces are both beautiful and durable.

How long does shipping take for furniture items?

Standard furniture delivery typically takes 7-14 business days. You will receive a tracking link and a scheduled delivery window once your order leaves our warehouse.

What is your return policy?

We offer a 30-day trial period for all home decor. If you are not completely satisfied, you can return your item in its original packaging for a full refund, minus shipping costs.

Do you offer assembly services?

Yes, we offer 'White Glove Delivery' for an additional fee, which includes professional assembly in your room of choice and removal of all packaging materials.

How do I care for my Orb textiles?

Most of our linens and cushions are machine washable on a gentle cycle. We recommend air drying and using eco-friendly detergents to maintain the integrity of the fibers.

Do your products come with a warranty?

All Orb furniture pieces include a 2-year limited warranty covering manufacturing defects and structural integrity under normal household use.